dice roller FAQ — Quick Answers for Filipino Players

Withdrawal processing times vary depending on the payment method you select and whether your account verification is complete. Most withdrawals are reviewed and approved within one to three business days once all required checks have been completed. Accounts that have completed full identity verification typically experience faster withdrawal processing compared to unverified accounts. The amount will then be transferred to your chosen payment method, with the final arrival time depending on your bank or e-wallet provider. To avoid delays, make sure your account details and payment information are accurate and up to date before submitting a withdrawal request. Visit the Deposit page for a full overview of supported withdrawal channels and estimated timelines.

Yes, minimum and maximum deposit limits apply and these vary by payment method. The specific limits for each available payment channel are listed clearly on the Deposit page so you can choose the option that best suits your budget. Setting a personal deposit limit through your account's responsible gaming tools is also an option if you want to manage your spending more closely. There is no requirement to deposit a large amount to get started — you can fund your account with a modest amount and explore the platform at your own pace. Maximum deposit limits are in place to comply with regulatory requirements and to support responsible gaming practices. If you have questions about a specific payment method's limits, our support team can provide clarification.

A declined deposit can happen for several reasons, most of which are straightforward to resolve. Common causes include entering incorrect payment details, exceeding your bank or e-wallet's daily transaction limit, or your bank blocking the transaction as a precautionary measure. Some banks in the Philippines require you to enable online gaming transactions through their app or by contacting customer service before a payment will go through. If your deposit was declined, double-check your payment details and try again, or switch to an alternative payment method. If the problem persists, contact our support team with the transaction reference number and we will investigate promptly. Your account balance will not be affected by a declined deposit — no funds are deducted until a transaction is successfully completed.

Setting a deposit limit is quick and can be done entirely from your account settings dashboard after logging in. Navigate to the responsible gaming section of your account, select the deposit limit option, and choose whether you want a daily, weekly, or monthly limit. Enter the maximum PHP amount you are comfortable depositing within that period and confirm the change. The limit takes effect immediately and will prevent any deposits that would exceed your chosen threshold. If you wish to lower your limit, the change is applied straight away. Increasing a limit requires a short waiting period to ensure the decision is considered and not made impulsively. For more guidance, see the Responsible Gaming page.

If you are concerned about your gambling habits, the most important step is to reach out for support as early as possible. dice roller's self-exclusion tool allows you to immediately restrict access to your account for a period of your choosing, giving you space to step back from betting. You can activate self-exclusion from your account settings or by contacting our support team directly. In addition to our in-platform tools, we encourage players to seek support from professional organisations that specialise in gambling-related concerns. Taking a break, talking to someone you trust, and using the available tools are all positive steps. Our Responsible Gaming page lists further resources and guidance for players in the Philippines who need additional support.